FREQUENTLY ASKED QUESTIONS

What are the benefits of being a registered customer and having an account?

As a registered customer with an approved account, you become entitled to special discount schemes and promotional pricing offers. These schemes would become available to you not only on orders you place on our online store but also on the orders made through our other sales channels such as phone calling in.

How do I set up an account?

As a professional company, CAM Supply Inc. only supplies to professional tattoo artists and licensed business owners. To set up an account with us and obtain all the special deals and services, please call us at +1 (888) 238-0808 or email us at admin@camsupply.com. If via email, please make sure to include the following information:

• First and Last Name
• Business/Shop Name
• Billing Address
• Shipping Address
• Phone Number
• Picture of Your Business/Shop License or Bloodborne Pathogen Certificate

Can I have more than one billing address or shipping address on my account?

An artist or shop owner account may only have one billing address. However, you may change or edit your billing address if needed. For shipping addresses, accounts may have multiple shipping addresses. You must specify which address orders are to be shipped to, if there are several addresses on file. If you live in the United States, the sales tax levied on a customer will depend on the tax jurisdiction he/she comes under, residents of the state of California will be charged a California Sales Tax upon the completion of an order.

How do I check the status of my order? Tracking Number?

Packages will be shipped out within 24 hours of the purchase date, excluding weekends, holidays, and special exceptions. The transit time of orders will vary; however, customers will receive an email with shipment details and a tracking number for the package once the order has been completed and processed. If there is no email address for reference or no email address on the order, we cannot send you a tracking number. Please always include your email address when indicated.

How to check if an item is/will be in stock?

All out of stock items on our online store will be indicated with the notice "Sold Out" The best option to find out if items are sold out or if there will be a restock on a highly demanded product is to call in at our toll-free number: +1 (888) 238-0808

How can I order an out of stock item?

If a product you want is out of stock, we can place a back order for you. Back orders are to be paid in advanced. This will hold your place to be one of the first to obtain the product once it is back in stock. Our sales and customer service representatives will usually give you an estimated time on when the out of stock item will be back in stock. Once you have made a back order with us and the product has been received in our warehouse, we will ship out your package as soon as possible. We will also notify you that your back order has been shipped out and provide you with a tracking number.

To place a back order, please give us a call.

How can I check the status of my order?

The fastest way to check your order status is by giving us a direct call at +1 (888) 238-0808. A customer service representative will provide you with details about whether the order has been processed, fulfilled, en route, and/or delivery estimates.

Can I walk in or pick up my order?

We are located in Southern California and do provide walk in and pick up orders if needed. Although COVID-19 restrictions may apply, you may still call in or place your order online beforehand. For phone orders, please call in at least 30 mins ahead of your desired pick up time. For online pick up orders, you may select the "Pick Up" in person option and the desired time in which to pick up the order. Once you are outside, give us another call so that we may have an employee deliver it to your car.

Pick up orders must be paid online or over the phone via credit card or PayPal.